Return & Refund Policy Thank you for shopping with The Paddle House. We aim to provide high-quality products and a smooth shopping experience for all customers. 🔹 Returns • You may return most new, unopened items within 7 days of delivery for an exchange or refund. • To be eligible, the item must be unused, in the same condition that you received it, and in the original packaging. • Proof of purchase (order number or receipt) is required. 🔹 Refunds • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. • Approved refunds will be processed to your original method of payment within 5–10 working days. • Shipping fees are non-refundable, unless the return is due to a defective or incorrect item. 🔹 Exchanges (Defective or Wrong Items) • If you received a defective or incorrect item, please contact us within 7 days of delivery. • We will arrange for a replacement or exchange at no extra cost. 🔹 Warranty Claims • Certain products (such as paddles) come with manufacturer warranty coverage. • Warranty claims are handled based on the brand’s official terms. Please contact our team at [email protected] for assistance. 🔹 How to Start a Return 1. Email [email protected] with your order number and reason for return. 2. Our team will guide you through the next steps.